INSTANT SUPPORT FOR INTUIT QUICKBOOKS
BY A CERTIFIED PROADVISOR

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Refund Policy

For Subscription based plans, a full refund will be issued if the Eyered Support technician have not been able to resolve even a single issue within the first 15 days of the subscription.

If there are one or more resolved issues, then prorated amount of the subscription will be retained to the cancellation day and the balance will be refunded.

For example, if a customer subscribes to an annual plan on 1st January 2016 (with expiry on 31st December 2016), and then decides to cancel the subscription on 10th May 2016 (after one or more of your issues have been resolved), Eyered Support will retain pro-rated subscription amount till 10th May 2016 and processing charges (if any), and refund the amount for the balance number of days.

For incident based plans, the customer will be eligible for refund when any of the following criterions are met:

  1. The customer has all the prerequisites which were required to resolve the problem and the issue was not resolved till the time the account was active.
  2. The issue is out of scope for the particular plan.
  3. 7 days have not passed after the issue was last worked upon by an Eyered Support technician.
  4. It may take up to 10 business days for the refund to reflect in your account.

Customer Complaints & Billing

Please call 646-827-3523 or email customerservice@eyered.support and your issues or complaints will be registered instantly. The turnaround time for your billing issue/complaints may be up to 2 working days. We strive to provide quality service and resolve technical issues as soon as possible. We understand that a faulty computer system can lead to many issues on a personal and professional front. Our vision is to offer around the clock technical services, by trained & skilled industry experts in cost effective manner.

Disclaimer

Eyered Support is an independent service provider of remote technical support for third party products. Any use of third party trademarks mentioned on this site, brand names, products and services is only referential and Eyered Support hereby disclaims any sponsorship, Affiliation or Endorsement of or by any such third party. Technical support may be provided by the brand owners.

Eyered Support is an independent provider of support services for QuickBooks® software. We do not claim any affiliation with any product manufacturers or developers unless where such relationship is expressly specified. The services we sell may be available for free or for charge from your product manufacturer or supplier. For billing or refund issues call 646-827-3523.